Last updated: July 2026
Mas du Roseau places particular importance on the protection of your personal data and is committed to processing it in accordance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) as well as current French legislation.
The purpose of this Privacy Policy is to inform you clearly and transparently about the data we collect, how we use it, how long we retain it, and the rights you have.
The data controller is:
LE MAS DU ROSEAU
SARL with capital of €250,000
Molleton District
13250 Saint-Chamas – France
SIREN: 499 467 363
SIRET: 499 467 363 00028
RCS: Salon-de-Provence 499 467 363
Intra-Community VAT: FR33 499 467 363
Telephone: +33 (0)4 90 50 40 92
Email: eshop@masduroseau.com
Data Protection Officer (DPO)
Pascale Lefebvre
The site is hosted by:
OVHcloud
2 rue Kellermann
59100 Roubaix – France
RCS Lille Métropole 424 761 419
Depending on your use of the site, we may collect the following information.
First and last name
E-mail address
Encrypted password
First and last name
Company (if applicable)
Billing address
Delivery address
E-mail address
Phone number
Products ordered
Order history
Name
E-mail address
Telephone (if provided)
Content of your message
IP address
Cookies
Information about the browser and device used
Navigation data
Navigation preferences
Payments made on the site are secure and processed exclusively by specialized service providers.
Depending on the payment method chosen, certain data necessary for processing your transaction may be transmitted to:
PayPal
Apple Pay (via PayPal)
Google Pay (via PayPal)
These service providers apply their own privacy policies and ensure the secure processing of payment data.
Mas du Roseau never has access to your bank details and does not store them at any time.
The personal data collected is used solely for:
process and ship your orders; ;
ensure delivery follow-up; ;
manage your customer account; ;
to respond to your contact requests; ;
to provide after-sales service; ;
send order and delivery confirmations; ;
send, with your consent, newsletters and commercial offers; ;
improve the user experience; ;
measure the site's audience; ;
prevent fraud; ;
to meet our legal, tax and accounting obligations.
Data processing relies on:
the execution of the contract when an order is placed; ;
your consent for newsletters and certain cookies; ;
compliance with our legal obligations; ;
our legitimate interest in improving our services and securing the site.
Your personal data is intended exclusively for authorized teams of The Mas du Roseau.
They may also be transmitted, only when necessary, to the following service providers:
OVHcloud (website hosting)
PayPal (secure payment)
Apple Pay (payment via PayPal)
Google Pay (payment via PayPal)
Klaviyo (Newsletter and marketing communications management)
DPD as well as any other carrier responsible for delivering your order
Our technical service providers ensure the maintenance, security and development of the site.
All these partners are subject to a strict confidentiality obligation.
Your personal data is never sold, rented or given to third parties for commercial purposes.
Data is retained only for as long as necessary for the purposes for which it was collected.
For your information:
Order-related data: 10 years (accounting obligations); ;
Billing information: 10 years ;
Sales prospecting data: 3 years after the last contact; ;
inactive customer accounts: 3 years ;
cookies: 13 months maximum.
Mas du Roseau implements all necessary technical and organizational measures to ensure the security, confidentiality and integrity of your personal data.
The site benefits in particular from:
of a secure HTTPS (SSL) connection; ;
secure servers; ;
access protected by authentication; ;
regular backups; ;
devices designed to prevent unauthorized access.
In the event of a data breach that poses a risk to your rights and freedoms, the CNIL will be informed within the time limits stipulated by the regulations.
In accordance with the GDPR, you have the following rights:
right of access; ;
right of rectification; ;
right to erasure; ;
right to object; ;
right to restriction of processing; ;
right to data portability; ;
right to withdraw your consent at any time where it constitutes the legal basis for processing.
You can exercise your rights at any time by contacting us:
By email
eshop@masduroseau.com
By mail
The Mas du Roseau
Molleton District
13250 Saint-Chamas – France
To protect your data, you may be asked to provide proof of identity.
If you believe your rights have not been respected, you can file a complaint with:
CNIL – National Commission for Information Technology and Civil Liberties
3 Place de Fontenoy
TSA 80715
75334 Paris Cedex 07
This website uses cookies in order to:
to ensure its proper functioning; ;
to improve your browsing experience; ;
to measure the site's audience; ;
to remember certain preferences; ;
to offer appropriate content and communications.
On your first visit, a cookie management banner allows you to accept, refuse or customize their use.
You can change your preferences at any time.
This Privacy Policy may be modified at any time to take into account legislative, regulatory or technical developments.
The version published on this page is the only legally binding version and supersedes any previous version.
